To qualify for a return, items must be received back to our facility within 14 days of your original order delivery date.
ITEMS NOT ELIGIBLE FOR RETURNS/EXCHANGES
ADDITIONAL RETURN POLICIES
Make sure your return adheres to our return policy above.
You may request an RA # by emailing us at firstname.lastname@example.org. Please be sure to read the below steps and our return policy above before sending your RA # request.
Once you have an RA #, place all merchandise in a shipping box, you may use the original shipping container. Please do not use the manufacturer's box as shipping container or it's very likely that it will arrive damaged. Your RA # should be written on the outside of the box. Be sure to insure your package for the appropriate value and send with a method that can be tracked and retain your tracking information. OnlineSalonSupply.com is not responsible for lost or damaged returns. Ship the item(s) being returned back to us pre-paid.
Once the return arrives back to us, we'll process the refund and contact you if any additional information is needed. Refunds and exchanges are normally processed within 72 hours of arriving to us. Credit back to your card may take up to 2-10 days to post back on your statement.
on orders over $75 & more
on orders placed before 12PM PST