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RETURN POLICY

ELIGIBILITY WINDOW

To qualify for a return, items must be received back to our facility within 14 days of your original order delivery date.

ITEMS NOT ELIGIBLE FOR RETURNS/EXCHANGES

  • Returns without a return authorization number (RA #) that has been issued by OnlineSalonSupply.com
  • Returns received in damaged or used condition
  • Returns received with damaged or incomplete original packaging
  • For sanitary health concerns, needles and liquid products are non-returnable.
  • Items marked as final sale or not returnable on product page
  • Free gifts or promotional items

 

 ADDITIONAL RETURN POLICIES

  • Item(s) being returned must be like new in their original packaging, along with all accessories, warranty cards, manuals, etc.
  • Items may incur a 15% restocking fee. Typically products returned in a new and sealed condition will have the re-stocking fee waived.
  • If an item had free shipping, the original shipping cost we paid will be deducted from your return amount.
  • Shipping expenses to send a return back to us are the responsibility of the customer. Be sure to insure your package for the appropriate value and send with a method that can be tracked and retain your tracking information. OnlineSalonSupply.com is not responsible for lost or damaged returns. 


HOW TO RETURN AN ITEM

Step 1
Make sure your return adheres to our return policy above.

Step 2
You may request an RA # by emailing us at info@onlinesalonsupply.com. Please be sure to read the below steps and our return policy above before sending your RA # request.

Step 3
Once you have an RA #, place all merchandise in a shipping box, you may use the original shipping container. Please do not use the manufacturer's box as shipping container or it's very likely that it will arrive damaged. Your RA # should be written on the outside of the box. Be sure to insure your package for the appropriate value and send with a method that can be tracked and retain your tracking information. OnlineSalonSupply.com is not responsible for lost or damaged returns. Ship the item(s) being returned back to us pre-paid.

Step 4
Once the return arrives back to us, we'll process the refund and contact you if any additional information is needed. Refunds and exchanges are normally processed within 72 hours of arriving to us. Credit back to your card may take up to 2-10 days to post back on your statement.

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